Terms of Service

Effective October 2, 2026

These Terms of Service (the “Terms”) govern your access to and use of the PqlPlay mobile app and website (together, the “Service”), operated by PqlPlay (“PqlPlay,” “we,” “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you may only use the Service with the involvement of a parent or legal guardian. By using the Service, you represent that you meet these requirements.

2. The Service and Your Facility

PqlPlay is provided in partnership with pickleball facilities. Many features of the Service depend on your membership at a facility that partners with PqlPlay, and your facility manages the underlying membership and play records that appear in the Service (for example, through CourtReserve). Your continued access to facility-specific features may depend on your standing with that facility. PqlPlay is not responsible for the decisions a facility makes about its own memberships or programs.

Public club pages

PqlPlay may publish a public web page for a club, park or other place to play once more than 10 PqlPlay users have that place attached to their account. A page shows only information the club itself gives us (such as its description, photo and courts) and PqlPlay’s own activity at the place, shown as totals (for example, how many players play pickup games there and the spread of their levels, open play sessions and open communities). It never shows a player’s name, photo, rating or contact details, and any number under five is hidden. For a place that has not claimed its PqlPlay account, the page shows only its name, city and state and PqlPlay’s activity there, and says that PqlPlay is not affiliated with it.

A club can switch its page off at any time in its PqlPlay console, and a page that has been switched off stays off until the club turns it back on. Anyone may ask for a correction, or for a page to be removed, by writing to support@pqlplay.com. If you claim or manage a facility on PqlPlay, you agree that PqlPlay may publish its public page as described here, and you confirm that any description or photo you add is yours to share and does not show players who can be recognised.

3. Account Registration and Security

To use most features of the Service, you must create an account. PqlPlay signs you in with a one-time code sent to your email address rather than a password; you agree to provide accurate information and to keep it current.

You are responsible for safeguarding access to your account — including your email account and device — and for all activity that occurs under your account. Notify us at the contact address below if you suspect any unauthorized access. We are not liable for losses caused by unauthorized use of your account.

4. Your Content

The Service lets you create, store, and share content such as communities, sessions, RSVPs, ratings, kudos, photos, and other information (“Your Content”). You retain ownership of Your Content. You grant PqlPlay a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Your Content solely to operate, maintain, and improve the Service and to provide it to you and the other users you choose to share it with.

You represent that you have the rights necessary to grant this license, and that Your Content does not violate the rights of any third party or any applicable law.

5. Inviting Other Players

The Service lets you invite other players to your communities and games, including by sharing an invitation link. When you invite someone, you represent that you have a reasonable basis for doing so and that your invitation is not unsolicited or unwelcome. You are responsible for honoring any request from another person to stop being invited or contacted through the Service.

6. SMS Messaging

You may opt in to SMS notifications, including invitations and reminders, sent through our SMS provider. By opting in, you agree to receive these text messages at the phone number you provide. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us, or by turning off SMS in the Service’s settings. We may send transactional messages (such as sign-in codes and account changes) without separate consent where permitted by law.

7. Acceptable Use

You agree not to, and not to attempt to:

• Use the Service to send spam, advertising, or unsolicited messages of any kind;
• Use the Service to harass, threaten, defame, or otherwise harm another person;
• Upload or transmit content that is unlawful, infringing, or otherwise objectionable;
• Impersonate any person or misrepresent your identity or affiliation;
• Misuse other players’ information, or scrape, mirror, or systematically collect data from the Service;
• Check in to a facility or session where you are not actually present, or otherwise falsify activity, ratings, or kudos;
• Reverse-engineer, decompile, or attempt to derive the source code of the Service except as permitted by applicable law;
• Interfere with or disrupt the Service or the servers or networks that host it;
• Use the Service to violate any law, regulation, or contractual obligation.

We may suspend or terminate accounts that violate these rules, with or without notice.

8. Ratings, Kudos, and Player Information

Skill levels, ratings, kudos, badges, and other player information displayed in the Service come from a mix of sources — self-ratings, ratings assigned by a facility or coach, peer input, and community activity — and are not independently verified by PqlPlay. We do not warrant the accuracy of any rating or player profile, and we may adjust or remove content that violates these Terms. Use your own judgment when forming games or interpreting ratings.

Ratings that originate from your facility or its systems (such as CourtReserve) are displayed as received, and corrections to them should be directed to your facility. If you believe a rating shown in the Service is wrong, ask your facility’s staff to review it or request a rating review in the app; ratings may be updated through those processes, and PqlPlay’s determination of the rating displayed in the Service is final.

Ratings are estimates for social and recreational play. They are not official ratings of USA Pickleball, DUPR, UTR, or any other governing body, and no rating — or change to a rating — gives rise to any claim against PqlPlay.

9. Physical Activity and Assumption of Risk

Pickleball is a physical activity that carries inherent risks, including the risk of serious injury. The Service helps you find games, events, and other players; it does not organize, supervise, or operate any physical activity, and PqlPlay does not inspect courts or facilities. Facilities and event organizers — not PqlPlay — are responsible for their premises, their events, and the conduct of play.

Ratings, matchmaking, event listings, and similar features are informational only. They are not a representation that any game, opponent, court, or venue is safe or suitable for you, and they are not an assessment of anyone’s physical fitness or ability to participate. If you have any concern about your health, consult a physician before participating.

To the maximum extent permitted by law, you assume all risks arising from your participation in pickleball and other physical activities that you find, join, or organize through the Service, and you release PqlPlay and its officers, directors, employees, and agents from all claims arising out of or relating to personal injury, death, or property damage sustained in connection with those activities, except to the extent caused by PqlPlay’s own gross negligence or willful misconduct. This section does not limit any responsibility a facility or event organizer may have to you.

10. Third-Party Services

The Service relies on third-party providers including Supabase (hosting and authentication), CourtReserve (through which your facility provides your membership and play records), Twilio (SMS delivery), Google (push notifications), Apple (push notifications), and Vercel (hosting). Your use of features that involve these providers is also subject to their terms and privacy practices. We are not responsible for third-party services or content.

11. Intellectual Property

The Service, including the software, design, logos, and content provided by PqlPlay, is owned by PqlPlay and protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Service except as expressly permitted.

12. Service Availability and Changes

We may change, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected.

14. Limitation of Liability

To the maximum extent permitted by law, PqlPlay and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service; or (c) unauthorized access, use, or alteration of your transmissions or content. In no event will our aggregate liability for any claim related to the Service exceed the greater of one hundred U.S. dollars ($100) or the amount you have paid us in the twelve months before the claim.

15. Indemnification

You agree to indemnify and hold harmless PqlPlay and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any rights of another.

16. Termination

You may stop using the Service and delete your account at any time from Settings. We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice. Sections that by their nature should survive termination (including Sections 4, 9, 11, 13–15, 17, and 18) will survive.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of laws principles. You and PqlPlay agree that any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Collier County, Florida, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

18. Changes to These Terms

We may revise these Terms from time to time. When we do, we will revise the “Effective” date at the top, and for material changes we will provide additional notice (such as an in-app notification or an email to the address on your account). Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.

19. Entire Agreement; Severability

These Terms and the Privacy Policy are the entire agreement between you and PqlPlay regarding the Service and supersede any prior agreements. If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be a waiver of that right or provision.

20. Contact

Questions about these Terms? Contact us at support@pqlplay.com.

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